Public Speaking Classes

The Art of Public Speaking
Our Public Speaking training classes are designed for both the inexperienced presenter or as a refresher for more experienced members of your company or organization. Our training workshops are offered in most major cities across the United States and Canada. All public speaking skills training classes are small which will give you all the face to face time you need with our training team.

Our public speaking training classes (presentation training) will eliminate your fear or inexperience in public speaking and dramatically improve your speaking skills whether you are persuading, educating, or informing. Our highly interactive workshops focus on professional business communication including preparation, structure, delivery, and strategy, use of visual aids, and handling questions & answers. Contact us today by phone at 713-627-7700 or via email: service@publicspeakingtraining.net

Public Speaking Skills Training: Conflict and Communication - Public Speaking Classes

Conflict is a disagreement with someone. Communicating in conflict is seen as a negative part of relating to people. But whether it is good or bad all depends on how conflict is handled.

Conflict in public speaking classes can be unsettling and unpredictable and cause people to react in a defensive manner. But if you learn another point of view in the process, and both people come out of the discussion with new and useful information, then certainly conflict in public speaking classes can be viewed in a positive way. Here are some suggestions on how to handle conflict in public speaking classes positively.

Seek to focus on the problem and not on the person. If you resort to name-calling or other derogatory remarks about the other person, you need to stop and have a cooling-off period. Try to keep emotion out of the discussion in public speaking classes. When emotions are high, communication is low. In addition, when there is a deep respect for each other and a positive relationship before the conflict, the issue can usually be settled in a very civilized and mutually beneficial manner. That is one reason why you want to develop positive relations with people.

When in conflict, don't say, "You are wrong." This will immediately put the other person on the defensive—even if he or she is wrong.

Don't interrupt the other person. This will at the least anger the person and cause unnecessary additional conflict in the public speaking classes because of the interruption.

Don't raise your voice. Try to keep a calm manner to your speech and nonverbal actions. If anything, lower your voice or speak more softly.

Finally, do not make the other person look bad. You might even want to wait to tell the person in private the error of his or her ways, so that the individual can save face in front of peers in public speaking classes.

If in the course of the disagreement in public speaking classes, you discover that you are wrong or the discussion centers around an error you made, then immediately apologize. Ask for facts and listen to the answers you receive in public speaking classes. Accept responsibility and promise specific steps to help correct the situation.

Finally, listen for something you can agree with. When that occurs, stress the area where you agree, and then move to the area where you are in conflict. Once you reach an impasse again, then move back to where you agree and follow the procedure. Ideally, you will eventually resolve the public speaking classes conflict to both your and the other person's satisfaction.

 In the words of Johann Wolfgang von Goethe, "One ought, every day at least, to hear a little song, read a good poem, see a fine picture, and, if it were possible, to speak a few reasonable words." This can even be true with conflict in public speaking classes if you respond to conflict in the ways suggested here. 


Stephen Boyd: link

Subject: Public Speaking Skills Training